NW-31200-6 - Connection Timed out

PS4

PlayStation error code description: There was a Connection timeout error when accessing the Internet

Solution

  • Restart the PS4 system and try to connect online again. If this fails, try connecting at a later time.
  • If setting up a network connection, make sure all information is inputted correctly.
  • Go to [Settings] > [Network] > [Test Internet Connection] to try and identify the cause of the issue.
  • If you continue to have issues, visit eu.playstation.com/contact to contact Customer Support.
  • For more tips and hints on using your PS4, visit our technical support forums at community.eu.playstation.com

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